FAQ

Frequently Asked Questions

Find clear, straightforward answers about personal injury claims, your legal rights, and what to expect during the case process. We believe in transparency at every step.

ANIMAL ATTACKS

Dog Bite Injuries

Start by getting medical care and documenting everything — photos of the injuries, the dog, where it happened, and the owner’s contact and insurance details. Then call us. We handle the claim against the owner’s homeowner’s or renter’s insurance, and if they won’t pay fairly, we file suit in the county where the attack happened. The consultation is free and you pay nothing unless we recover.

Usually the dog’s owner. In Pennsylvania, owners are responsible for medical costs from a bite regardless of whether the dog had bitten before, and they can be liable for the full range of damages when they knew the dog was dangerous or failed to keep it under control. Landlords, property owners, or whoever was handling the dog can sometimes share responsibility too.

Medical bills (including future treatment and scar revision), lost wages, and pain and suffering — which for bites often includes scarring, disfigurement, and the emotional trauma that follows an attack. Children’s cases in particular often involve long-term physical and psychological effects, and the claim should reflect that.

LEGAL ESSENTIALS

Personal Injury Basics

It’s a legal claim for compensation when someone else’s carelessness causes you harm — a car crash, a fall on unsafe property, a defective product, a medical error. The claim is usually paid by the responsible party’s insurance company, and it covers your medical costs, lost income, and the pain and disruption the injury caused.

If someone else was at fault and you have real, documented damages, very likely yes. Pennsylvania uses comparative negligence, so you can still recover even if you were partly at fault, as long as you were less than 51% responsible — your award is just reduced by your share. The fastest way to know is a free case review.

Most cases settle without one. We build the claim, send a demand to the insurer, and negotiate. We file suit when the insurance company won’t offer what the case is worth — and we tell you before that happens so nothing catches you off guard. Filing a lawsuit doesn’t mean you’ll end up in trial; most still settle along the way.

Not on day one, and be wary of anyone who does. Value depends on the severity of your injuries, your medical costs, your lost income, how clear fault is, and how much insurance coverage exists. Once your treatment stabilizes and we have the records, we’ll give you an honest range — not a sales pitch.

ON THE ROAD

Car & Auto Accidents

Get to safety and call 911. Get medical attention even if you feel fine — some injuries take days to show. Photograph the vehicles, the scene, and your injuries, exchange insurance information, and get witness contacts. Don’t give a recorded statement to the other driver’s insurer before talking to a lawyer.

 

If you were injured, it helps. Pennsylvania’s full tort / limited tort rules, medical payment coverage, and insurer tactics are confusing by design, and studies consistently show represented claimants recover more even after fees. For a minor fender-bender with no injuries, you may not need one — we’ll tell you that straight if so.

As soon as you can after getting medical care. Evidence disappears quickly — vehicles get repaired, camera footage gets overwritten, witnesses forget. Calling early also keeps you from making mistakes with the insurance company. The consultation is free, so there’s no reason to wait.

In Pennsylvania you generally have two years from the date of the crash to file a lawsuit. Insurance claims should be opened much sooner. Some situations — injuries to minors, claims against government entities — have different deadlines, so check with us rather than assume.

PROPERTY SAFETY

Slip & Fall / Premises Liability

Pennsylvania’s statute of limitations for most injury claims is two years from the date of the fall. If the property is owned by a city, county, or state agency, you may need to give written notice within six months, so don’t wait on those.

Anywhere from several months to a couple of years. Straightforward cases with clear liability often settle within a year; cases that go into litigation take longer. We won’t rush you into a lowball settlement to close the file faster.

You need to show the property owner knew — or should have known — about the hazard and didn’t fix it or warn you. That means evidence: photos of the condition, incident reports, surveillance footage, maintenance logs, and witness statements. The sooner we start gathering it, the stronger the case.

You need to show the property owner knew — or should have known — about the hazard and didn’t fix it or warn you. That means evidence: photos of the condition, incident reports, surveillance footage, maintenance logs, and witness statements. The sooner we start gathering it, the stronger the case.

Whoever controlled the property and was responsible for keeping it safe — the owner, a tenant business, a property management company, or a maintenance contractor. Often more than one party shares responsibility, and identifying all of them matters for getting full compensation.

We investigate quickly, preserve evidence, identify every responsible party and insurance policy, handle all communication with insurers, and value your claim properly. You focus on recovery; we handle the fight.

PROFESSIONAL DUTY

Medical Malpractice

You have to show the provider fell below the accepted standard of care and that failure caused your injury. In Pennsylvania this requires a certificate of merit from a qualified medical expert, so these cases rely heavily on expert review of your records. We arrange that review as part of evaluating your case.

Misdiagnosis or delayed diagnosis (especially cancer, stroke, and heart attack), surgical errors, medication mistakes, birth injuries, and anesthesia errors. A bad outcome alone isn’t malpractice — the question is whether a competent provider would have acted differently.

LARGE SCALE LITIGATION

Mass Torts

Reach out and tell us the product, drug, or device involved and what happened. We’ll tell you whether an active litigation exists for it and whether your situation fits. If it does, we connect you directly with the firms handling that litigation nationwide.

Typically several years. Mass torts involve thousands of claimants and are often consolidated into a single court, so they move on the litigation’s timeline, not any one case. Settlements are usually paid out in waves once the overall litigation resolves. We’ll keep you informed the entire way.

Ready To Talk?

Free case review. No fee unless we win.

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Nothing out of 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No fees unless we recover for you.
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610-510-8883Free Case Review →

Ethen Ostroff Law is licensed to practice in Pennsylvania and New Jersey. Cases arising outside these states may be referred to independent attorneys licensed in the appropriate jurisdiction. Referred attorneys are not employees or partners of Ethen Ostroff Law. Prior results do not guarantee a similar outcome in any future case. This page is for general information only and is not legal advice; contacting us does not create an attorney-client relationship.

His career began in public service as a Surveillance Officer in Maricopa County, where he gained firsthand experience in high-stakes decision-making and developed a deep sense of discipline and accountability. He later served as Chief Operating Officer of a fast-growing law firm, driving efficiency, revenue growth, and team development. Today, Ryan focuses on helping law firms reach their full potential by aligning people, processes, and long-term vision. A strategic thinker and empowering leader, Ryan is passionate about developing others and guiding organizations through meaningful, lasting growth.

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Ethen Ostroff Law, PLLC Privacy Policy

Effective Date: 10/15/2026

Ethen Ostroff Law, PLLC (“EOL,” “we,” “us,” or “our”) respects your privacy. If you are reaching out to us after an injury, we know you may be sharing personal details during a hard time. This Privacy Policy explains what information we collect when you visit ethenostrofflaw.com (the “Site”), how we use it, who we share it with, and the choices you have.

This Privacy Policy works together with our Terms of Use. By using the Site, you agree to the practices described here. If you do not agree, please do not use the Site.

1. A note about confidentiality

Visiting the Site, submitting a form, chatting with us online, or sending us an email does not create an attorney-client relationship. An attorney-client relationship begins only when you and EOL sign a written Retainer Agreement. Until then, information you send us is not protected by attorney-client privilege and is not considered confidential. Please do not send sensitive details about your matter until we have spoken with you.

2. Information you give us

When you request a free consultation, fill out a form, use our live chat, call, text, or email us, you may give us:

  • Your name, phone number, email address, and mailing address
  • The state where you live or where your injury happened
  • Details about your injury, accident, employer, or legal matter
  • Anything else you choose to include in a message or chat

3. Information collected automatically

When you visit the Site, we and the third-party tools described in section 8 may automatically collect:

  • Your IP address and general location
  • Browser type, device type, and operating system
  • Pages you visit, how long you stay, and the page or ad that referred you
  • Actions you take, such as clicking a button or submitting a form
  • Cookie IDs and similar identifiers

4. How we use your information

  • To respond to you and evaluate whether we may be able to help with your matter
  • To contact you by phone, text, or email about your inquiry or case
  • To understand how people use the Site and improve it
  • To measure how well our advertising performs
  • To show our ads to people who have visited the Site and to reach new people who may need our help
  • To protect the Site from spam and abuse
  • To comply with legal and ethical obligations

5. How we share your information

We may share your information with:

  • Service providers who help us run the Site, our chat tools, our phone and text systems, and our case intake process. They may use your information only to provide services to us.
  • Advertising and analytics partners through the cookies and pixels described in section 8.
  • Other law firms and attorneys. If your matter is outside our practice or the states we serve, we may refer you to another firm. EOL may also refer or sell inquiries that come through our marketing, including certain campaigns run with third-party marketing companies.
  • Legal and safety recipients when required by law, court order, or professional rules, or to protect our rights or the safety of others.
  • A successor in connection with a merger, sale, or transfer of our practice, where permitted by professional rules.

6. Text messages

If you opt in to text messages, you may receive messages about your inquiry or case. Message frequency varies, and message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. Mobile phone numbers and text message opt-in consent will not be shared with third parties or affiliates for their own marketing purposes.

7. What we do not share with advertising platforms

We do not send the details you type into our intake forms, contact forms, or live chat, such as information about your injury or legal matter, to Google, Meta, TikTok, Reddit, or any other advertising platform.

8. Cookies, pixels, and tracking technologies

The Site uses cookies, pixels, and similar tools. A cookie is a small file stored in your browser. A pixel is a small piece of code that loads when you visit a page and sends information about your visit to the company that provides it. We use Google Tag Manager to load and manage these tools.

The table below lists the third-party tools on the Site and what we use them for.

ProviderWhat we use it forProvider privacy policy
Google Tag ManagerLoads and manages the other tools listed here. It does not build a profile of you.policies.google.com/privacy
Google AnalyticsUnderstanding how visitors use the Site, such as pages viewed and how they found us.policies.google.com/privacy
Google AdsMeasuring ad conversions and showing our ads to past visitors.policies.google.com/privacy
Meta Pixel (Facebook and Instagram)Measuring ad performance, showing our ads to past visitors, and reaching similar audiences.facebook.com/privacy/policy
TikTok PixelMeasuring ad performance, showing our ads to past visitors, and reaching similar audiences.tiktok.com/legal/privacy-policy
Reddit PixelMeasuring ad performance, showing our ads to past visitors, and reaching similar audiences.reddit.com/policies/privacy-policy
IntakerPowers the live chat on the Site so you can reach our intake team.intaker.com
OpenWidget (ChatBot.com)Powers the chat assistant on the Site.openwidget.com
Google reCAPTCHAProtects our forms from spam and automated abuse.policies.google.com/privacy
Google MapsDisplays maps of our office locations.policies.google.com/privacy

These tools may collect the information listed in section 3. If you give us your email address or phone number, a scrambled (hashed) version may be sent to an advertising platform so it can match your visit to an existing account.

Google, Meta, TikTok, and Reddit may combine the information they receive with other data they hold about you and use it under their own privacy policies. You can learn how Google uses information from sites that use its services at  policies.google.com/technologies/partner-sites.

9. Your choices

  • Block or delete cookies in your browser settings. Some parts of the Site may not work as expected if you do.
  • Change your ad settings directly in your Google, Meta, TikTok, or Reddit account.
  • Manage Google ad personalization at  myadcenter.google.com.
  • Install the Google Analytics opt-out browser add-on at  tools.google.com/dlpage/gaoptout.
  • Opt out of interest-based ads from participating companies at  optout.aboutads.info.
  • Reply STOP to any text message to stop receiving texts.
  • Contact us using the information in section 15 to ask us to stop using your information for advertising.

10. Residents of certain states

Some state privacy laws, including California’s, may treat sharing information through advertising pixels as a “sale” or “sharing” of personal information, or as targeted advertising. Depending on where you live, you may have the right to know what information we hold about you, to ask us to correct or delete it, and to opt out of its sale or sharing. To make a request, contact us using the information in section 15. We may need to verify your identity before we respond. We will not treat you differently for using these rights.

11. How we protect your information

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of sending or storing data over the internet is completely secure, so we cannot guarantee the security of information you send us.

12. How long we keep your information

We keep your information as long as we need it for the purposes described in this policy, including to meet legal, ethical, and record-keeping obligations.

13. Children’s privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from them online. If a parent or guardian is contacting us about a child’s injury, the parent or guardian should submit the inquiry.

14. Changes to this policy

We may update this policy when we add, change, or remove tools on the Site or change how we handle information. We will post the updated version here and change the effective date above.

15. Contact us

If you have questions about this policy or want to make a privacy request, contact us:

  • Phone: 610-510-8883
  • Email: intake@ethenostrofflaw.com
  • Mail: Ethen Ostroff Law, PLLC, 21 E 5th Ave, Suite 102, Conshohocken, PA 19428