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FDA Recall Guidance: Protecting Your Rights and Health

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When the U.S. Food and Drug Administration recalls a product, it often signals a critical issue that could put consumer health at serious risk. From contaminated medications and unsafe foods to defective medical devices, these recalls address products that have failed to meet essential safety standards. Through FDA recall guidance, the agency’s role is vital—it helps prevent harm by identifying dangerous products and coordinating with companies to remove them from the market. However, even with the FDA’s oversight, some consumers may be affected before the recall takes effect, facing health complications, financial losses, and sometimes life-altering impacts. For those affected, understanding their rights and knowing what steps to take next is crucial to mitigating the damage caused by these products.

Here, Ethen Ostroff Law offers a guide for consumers navigating the world of FDA recalls, covering everything from the most significant recalls of the year to the steps to take if a recalled product has impacted you. We discuss consumer rights, reporting unsafe products, and highlight real cases where individuals have successfully sought compensation following a recall. For those affected, understanding the recall process and legal options is key—and Ethen Ostroff Law is here to help you every step of the way.

FDA Recall Guidance

The FDA: Protecting Consumer Safety

The FDA is responsible for safeguarding the safety of everyday products such as food, pharmaceuticals, medical equipment, and cosmetics. Established in 1906, the agency’s principal goal is to ensure these goods are safe and effective. To do this, the FDA establishes rigorous safety requirements and performs inspections. New pharmaceuticals and medical devices are tested thoroughly before being sold to assure their safety and quality. Even after approval, the FDA monitors these products. If problems develop, the agency responds by issuing recalls and warnings to protect customers.

The FDA's Role in Recalls

When a product is unsafe, the FDA works with manufacturers to decide how serious the problem is and whether a recall is needed. While it can’t always force a recall, the agency can urge manufacturers to pull dangerous products from the market. For certain items, like medical devices and infant formula, the FDA enforces recalls directly. Once a recall is in place, the FDA ensures the products are either fixed or removed. They also check that the recall is effective and prevents harm. Through the FDA recall guidance, the public is protected and the companies are held accountable for the safety of their products.

FDA Recall Guidance: What Is the FDA Statute for Recalls?

The FDA’s authority for recalls is based on the Federal Food, Drug, and Cosmetic Act, which allows the agency to act against unsafe products, including through voluntary or mandatory recalls. The FDA Recall Guidance outlines procedures for product recalls, including those for food, drugs, and medical devices. Additionally, the Food Safety Modernization Act enhances the FDA’s recall powers for food products.

Types of FDA Recalls

The FDA classifies recalls into three categories based on the potential health risks posed by the product:

  • Class I – These recalls are for products that could cause serious health issues or even death. The risk is considered high. 
  • Class II – These products might cause temporary health problems, but the risk is not as severe as Class I. 
  • Class III – This class includes products that are unlikely to cause serious health problems, but they still don’t meet the required safety standards.

Reasons for FDA Recalls

The FDA recalls products to protect public health and keep consumers safe. Here are the common reasons why recalls happen:

  • Manufacturer Initiated: Companies may recall products if they find defects or safety issues. This helps prevent harm and avoid further legal trouble. 
  • Health Risk: If the FDA gets reports of health problems caused by a product, they’ll investigate. If the risks are serious, they’ll issue a recall. 
  • Other Agencies’ Reports: The FDA may also act based on information from organizations like the Centers for Disease Control and Prevention if they spot a pattern of health issues linked to certain products. 
  • Inspection Findings: If the FDA finds safety problems during inspections of production facilities, a recall can be triggered. 
  • Consumer Complaints: Reports from consumers about bad reactions or safety concerns can also lead to recalls if the problem is serious enough.

FDA Recall Guidelines for Companies

Under the FDA recall guidelines, companies are required to follow specific steps when recalling a product to protect public health. Title 21 of the Code of Federal Regulations, Part 7, outlines what companies must do during a recall. Key requirements include:

  • Preparing a Recall Plan: Companies are encouraged to have a recall plan ready so they can act quickly if they find a serious product issue. 
  • Informing the FDA: If a recall is necessary, companies must notify the FDA with details, including the date they plan to begin the recall. 
  • Providing Regular Updates: Throughout the recall process, companies need to submit progress reports to the FDA, keeping them updated on recall efforts and consumer outreach. 
  • Following FDA Requests: If the FDA requests a recall, companies are expected to cooperate and comply, even if the recall wasn’t initiated by the company itself. 
  • Ensuring Recall Completion: After the recall, companies must verify that all affected products are removed from the market or corrected as needed.

These steps help the FDA oversee the recall process and confirm that companies are handling it effectively, protecting consumers and upholding safety standards.

Why Reporting Unsafe Products Matters

Reporting unsafe products is crucial in helping the FDA protect public health. When you report an issue, the FDA can quickly assess the situation and take action to prevent harm. Each report helps the agency understand the potential risks to consumers, and by sharing your experience, you’re contributing to a broader effort to improve safety standards. Whether it’s a food product, medication, or medical device, your involvement in reporting problems helps ensure swift actions that protect not just you, but everyone who uses these products.

Reporting an Unsafe Product: A Quick Guide to Helping with FDA Recalls

If you come across a product that seems unsafe or has caused harm, reporting it can play a big part in protecting others. By reporting problems, you’re contributing to safer products and helping keep others informed. Here’s a simple way to do it:

  • Collect Product Details: Note the product’s name, brand, batch or lot number, and anything that went wrong. If you had an injury or bad reaction, note what happened and any medical help you received. This information will help the FDA understand what’s going on. 
  • Contact the Manufacturer: Often, the first step is to reach out to the company that made the product. Many companies have customer support lines or websites where you can report safety issues. 
  • Report It to the FDA: Use the FDA’s MedWatch system. It’s set up for reports from both consumers and healthcare professionals. This straightforward online form will guide you through sharing the details and helps you track your report. 
  • Stay Updated: After reporting, check back for updates. If a recall is issued, you’ll know what steps to take, whether it’s returning the item or safely disposing of it.

Reporting an Unsafe Product to the FDA Using MedWatch

If you need to report an unsafe product to the FDA, their MedWatch system makes it easy. By using MedWatch, you’re helping the FDA monitor and manage product safety, keeping the public informed and protected. Here’s how to go through the process:

Access MedWatch. Visit the FDA’s official website to access the “MedWatch Online Voluntary Reporting Form.” You can fill it out directly online, or if you’d rather use a paper form, download Form 3500B, print it, and send it in by mail ([email protected]) or fax (1-800-FDA-0178). 

Complete the Form. Even if you don’t have all the information, submit as much as you can—partial reports are still useful.

  • Product Details. Provide basic information, like the product’s name, brand, and lot number, along with what went wrong (such as contamination or unexpected side effects). 
  • Your Experience. Share any symptoms, reactions, or injuries you experienced from using the product. This helps the FDA assess the level of risk. 
  • Healthcare Info. If you were treated for the issue, mention this. Treatment details help the FDA understand how serious the product’s effects are.

Track Your Report: After you submit, you’ll get a report number to track progress. Keep an eye on the FDA’s Recalls & Safety Alerts page or sign up for MedWatch email alerts for any updates on the product.

What to Report to MedWatch

When you report a product to MedWatch, be sure to include any relevant details. This helps the FDA respond quickly to potential risks. Here’s what to provide:

  • Side Effects or Health Problems: Report any unexpected reactions, from mild symptoms like a rash to more serious issues such as trouble breathing. 
  • Quality Issues with Products: If a product isn’t working correctly, is damaged, or has defects, let the FDA know. This includes issues with devices or medications that fail to perform as they should. 
  • Product or Medication Mistakes: Sometimes products look similar, which can lead to mix-ups. If you think a mistake was made—whether from confusing labels, hard-to-read controls, or misusing a device—report it. 
  • Products Not Working as Expected: If a product doesn’t seem to work well, especially after switching between brands or generics, it’s important to tell the FDA. This can help them spot problems that might affect others.

Your report can help keep products safe and prevent harm to others

FDA-Regulated Products You Can Report Through MedWatch

The FDA oversees a variety of products, and if you have a problem with any of them, you can report it through the MedWatch system to ensure public safety. Some common products you can report include:

  • Medications: Both prescription and over-the-counter drugs, including those given in hospitals or outpatient settings. 
  • Biologics: These include blood products, gene therapies, blood/plasma derivatives, and human tissue transplants. 
  • Medical Devices: Items like glucose-test kits, hearing aids, breast pumps, pacemakers, and prosthetics. 
  • Combination Products: Products that combine drugs and devices, like prefilled syringes, inhalers, and auto-injectors. 
  • Nutritional Products: This category covers dietary supplements, medical foods, and infant formulas. 
  • Cosmetics: Products like hair dye, moisturizers, makeup, and tattoos. 
  • Food and Beverages: Packaged foods, drinks, and ingredients used in food production.

Where to Report Other FDA-Regulated Products

The FDA oversees a range of products beyond food and medical devices, and some require different reporting methods. Here’s where to report issues with these specific products:

  • Tobacco, E-cigarettes, and Vaping: If you encounter problems with tobacco products, e-cigarettes, or vaping products, report them to the Safety Reporting Portal. 
  • Animal Drugs, Pet Food, and Livestock Feed: For issues with animal drugs, pet food, or livestock feed, visit www.fda.gov/vetproductreporting to submit your report.

Though these products have their own reporting systems, MedWatch will also accept submissions and direct them to the appropriate FDA center.

Notable FDA Recalls from 2023 to 2024: Key Products Impacting Consumers

The FDA issued several recalls in 2023 and 2024, impacting a range of products, including pharmaceuticals, food items, medical devices, and infant formula. These recalls were necessary to protect consumer health and address potential safety concerns. Below is a summary of some of the significant recalls that affected these product categories:

Pharmaceuticals

  • Oxbryta Recall (September 25, 2024).: Pfizer pulled the blood disease medication Oxbryta due to troubling trial results showing a higher risk of serious complications, including stroke-related deaths. 
  • Eye Ointment Recall (February 26, 2024): Brassica Pharma recalled eye ointments due to sterility concerns. Products sold under the Equate, CVS Health, and AACE Pharmaceuticals brands were affected and distributed through major retailers like Walmart and CVS.

Food Products

  • Nut Butter Recall (May 11, 2023): Living Nutz recalled certain Nut & Seed Butter products due to potential Salmonella contamination, impacting multiple states. 
  • Frozen Fruit Recall (June 21, 2023): Sunrise Growers recalled frozen fruit products due to potential Listeria contamination, affecting major retailers like Walmart and Target. 
  • Deli Meats Recall (July 26, 2024): Boar’s Head expanded its recall of liverwurst and other deli meats due to Listeria contamination, with over 7 million pounds of affected products distributed nationwide.

Medical Devices

  • HeartMate Recall (April 2024): Abbott/Thoratec recalled its HeartMate II and III devices, citing risks of injury or death from biological material buildup that interfered pwith heart function. 

Infant Formula

For a full list of recalls, market withdrawals, and safety alerts, visit the FDA’s official website. If you or someone you know has been affected, consulting the FDA recall attorneys at Ethen Ostroff Law may help with navigating product liability claims.

Four Key Guidelines for Handling Recalled Food

When it comes to handling recalled food, what are four guidelines for recalled food? Here are four key guidelines from the FDA to follow:

  • Follow the Recall Notice: Always read the recall instructions carefully. You may need to return the product to the store for a refund or safely dispose of it if returning isn’t an option. 
  • Clean Affected Surfaces: If the recalled product was stored or prepared on certain surfaces, clean them thoroughly using a bleach solution. This includes countertops, cutting boards, and refrigerator shelves. 
  • Avoid Passing on Recalled Items: Never give recalled products to others, including food banks or pets, to prevent further risks. 
  • Report Health Concerns: If you think a recalled product made you sick, contact your healthcare provider and report the issue to the FDA or the company involved.

Tips for Staying Informed About FDA Recalls

Consumers play a key role in staying informed and proactive about product safety. To help keep yourself and others safe, here are some simple steps you can take:

  • Visit the FDA website regularly or sign up for email alerts to get the latest recall updates. 
  • Report product issues through MedWatch to help the FDA track safety concerns. 
  • Watch out for recall notices, especially for food, drugs, and medical devices. Follow the recommended actions, like returning or discarding affected items. 
  • Always read product labels and instructions to use items safely and be aware of any risks or warnings.

Consumer Rights When Affected by an FDA Recall

If you’re affected by a recalled product, you have important rights that protect your health and safety. Here’s what you should know:

  • Right to Return or Refund: You’re entitled to return a recalled product and get a refund or replacement. Most companies offer this to make sure consumers aren’t stuck with a harmful item. 
  • Right to Health and Safety Protection: If the product caused you any harm, you could get medical help and report it to the FDA. Reporting is crucial to ensure other people don’t face the same risks. 
  • Right to Legal Action: If you’ve been injured by a recalled product, you have the right to take legal action. FDA recall attorneys can help you pursue compensation for what you’ve been through. 
  • Right to Stay Informed: Stay on top of recalls by checking the FDA website or signing up for recall alerts. This keeps you in the loop and helps you avoid any risks to your health.

Legal Steps to Take if Affected by an FDA Recall

If a recalled product has impacted you, here are legal routes to consider:

  • Product Liability Claims: If you’ve been injured by a recalled product, you could file a product liability claim. This holds manufacturers or sellers accountable for unsafe products, and you may receive compensation for medical bills, lost income, or pain and suffering. 
  • Class Action Lawsuits: If the recall has affected a large group, a class action lawsuit might be an option. It allows multiple individuals to join forces and pursue legal action together against the company responsible for the harm. 
  • Personal Injury Lawsuits: If you believe the company was negligent, you can file a personal injury lawsuit. This could help you recover damages for any harm caused by the recalled product. 
  • Consumer Protection Laws: Many states have specific consumer protection laws. These laws may provide you with additional options for seeking compensation beyond traditional claims.

Steps for Filing a Personal Injury Lawsuit Following an FDA Recall

When you’re injured by a product that’s been recalled by the FDA, filing a lawsuit typically follows a clear path. Here’s a breakdown of the usual steps involved:

  • Talk to a product liability lawyer to see if you have a case. 
  • Gather evidence, like medical records and product details. 
  • File a complaint with the court about your injuries and the recalled product. 
  • Both sides share evidence and look into each other’s claims during discovery. 
  • Try to settle before going to trial, where the other side may offer compensation. 
  • If no deal is made, the case goes to trial for both sides to present their case. 
  • If you win, the other side might appeal, but once everything is settled, you’ll get paid.

Compensation for Personal Injury from an FDA Recalled Product

If you’ve been injured by an FDA-recalled product, compensation could cover:

  • Medical expenses for treatment, medications, and rehabilitation. 
  • Lost wages from time away from work and future earning potential. 
  • Pain and suffering for emotional distress and physical pain caused by the injury. 
  • Property damage for repairs or replacement of damaged items. 
  • Punitive damages if the manufacturer acted with gross negligence or recklessness.

Working with experienced FDA recall attorneys can help ensure you get the compensation you deserve.

Case Studies: Successful Legal Actions Following FDA Recalls

Here are some real-life examples of legal actions taken after FDA recalls, which resulted in compensation and justice for affected individuals:

  • McNeil Consumer Healthcare (Johnson & Johnson): McNeil faced recalls of 136 million bottles of pediatric medications due to contamination. Legal action, including a class action lawsuit, followed, uncovering management negligence. A Congressional investigation was sparked, and the company was required to address its quality control failures. 
  • Philips Respironics CPAP and BiPAP Machines: In 2021, Philips recalled millions of CPAP and BiPAP machines due to health risks from degrading foam. Lawsuits, including a class action, were filed, with ongoing litigation addressing health issues caused by the defective devices. 
  • WanaBana Apple Cinnamon Fruit Purée Recall: In December 2023, WanaBana recalled its fruit purée due to lead contamination. A nationwide class action lawsuit followed, accusing the company of negligence and failing to warn consumers about the risks. 
  • Quaker Oats Granola Bars Recall: Quaker Oats recalled certain granola bars in December 2023 due to potential Salmonella contamination. A plaintiff filed multiple claims against the company for negligence and breach of warranty, with the case still pending.

These cases highlight the legal avenues available for consumers affected by unsafe products and show the importance of holding companies accountable for failing to protect consumer safety.

Contact the FDA Recall Attorneys at Ethen Ostroff Law

FDA recalls play a critical role in consumer safety. However, they don’t always prevent harm from defective products. If you’ve been affected by a recalled product, it’s important to understand your legal rights in light of the FDA recall guidance, FDA recall policy, and FDA product recall guidelines. These regulations ensure that recalls are managed effectively, but knowing your rights can help you navigate the process. So, get the legal support you need to secure the compensation you deserve. Contact Ethen Ostroff Law for a free consultation.

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While in law school, he distinguished himself as Executive Editor of JURIS Magazine, received the prestigious CALI Excellence for the Future Award, and completed five hands-on internships that laid a strong foundation for his legal career.


Nicholas began his post-graduate career clerking for the Honorable Linda Rovder Fleming in the Cambria County Court of Common Pleas. From there, he quickly found his calling in workers’ compensation, personal injury, and Social Security disability law—areas where he could directly impact people’s lives in moments of crisis. He’s helped clients navigate complex legal claims, including securing a settlement exceeding $300,000.

Nicholas brings clear communication, genuine empathy, and an unrelenting drive to achieve the best outcomes for his clients. Whether he’s navigating a complex workers’ comp claim or pushing for a major settlement, he brings focus, dedication, and deep legal knowledge to every case.

He’s also a proud member of Pennsylvania Advocates for Justice and remains active in various professional legal organizations. Nicholas is licensed to practice law in Pennsylvania.

When he’s not fighting for the injured, Nicholas is enjoying time with his family, kicking a soccer ball around, hitting the golf course, or cheering on Pittsburgh’s local teams.

Joe Ring heads the workers’ compensation department at Ethen Ostroff Law, where he takes pride in fighting for injured workers.

Joe is a Philadelphia native and maintains deep roots in the area.  As the grandson of a Philadelphia Firefighter, son of a Philadelphia public school teacher, and veteran of the United State Marine Corps, he was taught to value service, dedication, and hard work.   He applies these values to every case and takes great satisfaction in representing hard-working clients with those same traits.

After obtaining his bachelor’s degree in history from St. Vincent College in Western Pennsylvania, he graduated from Villanova Law School in 2012 and, since then, has litigated hundreds of workers’ compensation hearings and trial depositions on behalf of both employers and injured workers.  During this time, Mr. Ring has written articles and presented Continuing Legal Education courses on developments in Pennsylvania Workers’ Compensation Law.  He is active in local professional organizations, and, in 2022, he served a Co-chairperson of the Philadelphia Bar Associations Workers’ Compensation Section.

Since coming to EOL in 2024, he has dedicated his practice entirely to helping injured workers navigate the system and obtain their rightful benefits.

Joe is licensed to practice in Pennsylvania.

Brandon Zanan heads the personal injury claim department with Ethen Ostroff Law.

Brandon’s education in both law and medicine assist him in expertly representing badly injured victims. Brandon has a Master’s Degree in Forensic Medicine from the Philadelphia College of Osteopathic Medicine, with a concentration in anatomy and pathology. With this knowledge,  Brandon is skilled at analyzing medical records and understanding injuries that are common in personal injury claims. He uses this expertise in conjunction with listening carefully to each client’s needs, in order to fiercely advocate for clients and tell their stories when they would not otherwise have a voice.

Brandon’s background includes a variety of experience and skills in various areas of civil practice. He is the author and editor of numerous books for the George T. Bisel Publishing Company, including “Pennsylvania Damages” and the “Pennsylvania Vehicle Code Annotated,” two texts that are frequently relied on by lawyers and judges across Pennsylvania as authoritative resources on personal injury law.

Brandon is a member of the Pennsylvania and Montgomery Bar Associations. He is also a member of Pennsylvania Association for Justice, and has served as an executive board member of the Montgomery American Inn of Court.

He is admitted to practice in the Commonwealth of Pennsylvania, the United States District Courts for the Eastern District of Pennsylvania and Middle District of Pennsylvania, the State of New Jersey, the United States District Court for the District of New Jersey, and in the Commonwealth of Virginia. Brandon has represented many clients in motor vehicle, premises liability, animal bite, and products liability cases across Pennsylvania and New Jersey and has obtained outstanding results with millions of dollars recovered for his clients.

He has been named a Pennsylvania Rising Star from 2021 onward. The “Super Lawyers-Rising Star®”, list recognizes no more than 2.5 percent of attorneys in each state

Brandon currently lives in Malvern with his wife Rachel and their son Max.

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The Site contains links to third-party websites for the convenience of our users. EO does not endorse any of these third-party sites and does not imply any association between EO and those sites. EO does not control these third-party websites and cannot represent that their policies and practices will be consistent with these Terms of Use. If you use links to access and use such websites, you do so at your own risk. EO is not responsible for the contents or availability of any linked sites. These links are provided only as a convenience to the recipient. These Terms only apply to the Site and do not apply to any linked sites. We encourage you to read and understand the terms of use of any linked sites that you visit. Links do not imply that we sponsor, endorse, are affiliated with or associated with, or are legally authorized to use any trademark, trade name, service mark, design, logo, symbol, or other copyrighted materials displayed on or accessible through any linked site.

EO Clients

Only individuals who have entered into a mutually signed retainer agreement with EO are EO clients (“EO Clients”).

Legal and Ethical Requirements

EO has tried to comply with all legal and ethical requirements in compiling the Site. We welcome comments about our compliance with the applicable rules and will update the Site as warranted, upon learning of any new or different requirements.

Ethen Ostroff Law reserves the right to refer or sell leads that come through any of Ethen Ostroff Law’s marketing.

Ethen Ostroff Law also may sell leads on certain campaigns generated in association with third party marketing companies.

Governing Laws in Case of Dispute; Jurisdiction

These Terms of Use shall be governed by and construed in accordance with the laws of the State of Pennsylvania, USA, without regard to any choice of law principles. Any and all disputes arising hereunder shall be governed as set forth in the Arbitration section below.

Submissions

You are solely responsible for any information, content, or material you transmit to or through the Site (“Submissions”). You understand that Submissions are considered non-confidential and non-proprietary. Furthermore, you grant EO an unrestricted, irrevocable, perpetual, transferable, sublicensable, worldwide, royalty-free license to use, copy, reproduce, display, publish, publicly perform, transmit, and distribute any Submission, without compensation or accounting to you or anyone else. You represent and warrant that: (a) you have the right to submit the Submission to EO and grant the licenses as described above; (b) EO will not need to obtain licenses from any third party or pay royalties to any third party for its use of the Submission; (c) the Submission does not infringe any third party’s rights, including intellectual property rights and privacy rights; and (d) the Submission complies with these Terms of Use and all applicable laws and regulations.

EO takes no responsibility and assumes no liability for any Submission.

Arbitration

Any and all claims by you arising out of or related to the Site or your use thereof may be resolved only through a binding arbitration proceeding to be conducted under the auspices of the Commercial Arbitration Rules of the American Arbitration Association in Montgomery County, Pennsylvania. Both your agreement to arbitrate all controversies, disputes and claims, and the results and awards rendered through the arbitration, will be final and binding on you and may be specifically enforced by legal proceedings. Arbitration will be the sole means of resolving such controversies, disputes and claims, and you waive your rights to resolve such controversies, disputes and claims by court proceedings or any other means. You agree that judgment may be entered on the award in any court of competent jurisdiction and, therefore, any award rendered shall be binding. The arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding. You understand that by agreeing to arbitration as a mechanism to resolve all controversies, disputes and claims between us, you are waiving certain rights, including the right to bring an action in court, the right to a jury trial, the right to broad discovery, and the right to an appeal. You understand that in the context of arbitration, a case is decided by an arbitrator (one or more), not by a judge or a jury.

International Use

The Site is controlled, operated, and administered by EO from offices within the United States of America and is only intended for use therein. We make no representation regarding use of the Site outside of the United States.

Other Terms

If, for any reason, our Terms of Use, Privacy Policy, or any portion thereof to be unenforceable, such provision shall be enforced to the maximum extent permissible so as to give the intended effect thereof, and the remainder of these Terms of Use and Privacy Policy shall continue in full force and effect. EO’s failure to act with respect to a breach by you or others does not waive our right to act with respect to that breach or subsequent or similar breaches. No consent or waiver by EO hereof will be deemed effective unless in writing. These Terms of Use, together with our Privacy Policy, as each is currently posted, constitute the entire agreement between EO and you with respect to your use of the Site and supersede all previous written or oral agreements relating to the subject matter hereof, that this agreement shall not supersede, restrict, or replace any agreements governing the attorney-client relationship between EO and EO Clients.

EO may, in its sole discretion and without prior notice, block and/or terminate your access to the Site and if we determine that you have violated these Terms of Use or other terms or agreements or that may be associated therewith or if you use the Site in a way that we deem, in our sole discretion, to be an unacceptable use.

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