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EzriCare Artificial Tears Lawsuit | Compensation Options​

Numerous individuals have reported experiencing adverse effects from using Delsam Pharma or EzriCare Artificial Tears over-the-counter eye drops. The maker, Tamil Nadu, India-based Global Pharma Healthcare Private Limited, has issued a nationwide recall citing potential microbial contamination that can cause bacterial infections leading to vision damage or even death.

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The growing number of incidents has led to the filing of lawsuits against Global Pharma. Individuals who suffered vision loss or other serious health consequences from a bacterial infection related to EzriCare and Delsam Pharma artificial tear drops could be entitled to significant financial compensation. Here, Ethen Ostroff Law delves into the details of the Delsam Pharma and EzriCare artificial tears lawsuit, explains the potential damages involved, and outlines the legal process for pursuing a claim.

What are EzriCare and Delsam Pharma artificial tears?

EzriCare Artificial Tears and Delsam Pharma’s Artificial Tears are over-the-counter products for dry eyes, minor eye irritations, and protection against discomfort. Both eye drop brands use the active ingredient carboxymethylcellulose sodium, with a concentration of 10 mg per milliliter. Other eye drop brands also use carboxymethylcellulose sodium. According to a clinical trial published in BMC Ophthalmology carboxymethylcellulose sodium is effective in relieving dry eye in patients who had cataract surgery.

Who is the manufacturer of EzriCare artificial tears?

Global Pharma Healthcare Private Limited manufactures EzriCare Artificial Tears and Delsam Pharma’s Artificial Tears in India. Aru Pharma Inc. formulated, designed, and imported these eye drops into the US. EzriCare, LLC, created their labels and marketed them throughout the country.

Ezricare Artificial Tears Lawsuit

EzriCare and Delsam Pharma Linked to Bacterial Infection

Many users of EzriCare and Delsam Pharma’s artificial tears experienced side effects due to the outbreak of Pseudomonas aeruginosa, a drug-resistant bacteria. The bacterial infection can result in vision loss, eyeball surgical removal, and death. Some users of EzriCare or Delsam artificial tears who developed bacterial infections had to take antibiotics for months or undergo surgery, but they continued to have vision problems.

On February 2, 2023, the Centers for Disease Control and Prevention (CDC) and the Food and Drug Administration (FDA) advised people to immediately stop using EzriCare and Delsam Pharma’s Artificial Tears due to the risk of bacterial eye infections. Global Pharma issued a recall for these brands and Delsam Pharma’s Artificial Eye Ointment.

In May 2022, the CDC launched an investigation into the bacterial outbreak. As of May 15, 2023, the agency found 81 patients in 18 states infected with the rare bacteria. Most of these patients used artificial tears, with EzriCare Artificial Tears being the most reported brand. The CDC said three people have lost their lives, and eight have lost their vision.

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Are there alternatives to EzriCare and Delsam Artificial Tears?

There are. Alternatives to EzriCare and Delsam include other brands of over-the-counter artificial tears that may contain carboxymethylcellulose sodium or another type of active ingredient. Your doctor can recommend one if you are unsure of which brand to use.

  • Blink-N-Clean Lens Drops 
  • HydraSense Night Therapy 
  • Optase Dry Eye Intense Drops 
  • Refresh Optive Mega-3 Lubricant 
  • Refresh Plus Preservative-Free 
  • Soothe XP 
  • Systane Complete Preservative-Free 
  • Systane Ultra Preservative-Free 

What are the symptoms and side effects of EzriCare and Delsam artificial tears?

  • Eye discharge 
  • Eye discomfort or pain 
  • Eye or eyelid redness 
  • Increased light sensitivity
  • Blurry vision 
  • Changes in vision or eye pain 
  • Hives 
  • Itching or swelling in the face, tongue, or lips 
  • Stinging sensation in the eye 
  • Death 
  • Drug-resistant infections 
  • Vision loss

What are the treatment options available?

  • Combination therapy with different antibiotics 
  • Drainage or removal of infected tissue 
  • Intravenous antibiotics 
  • Eye surgery

What brands of eye drops are being recalled?

  • EzriCare Artificial Tears Lubricant Eye Drops (carboxymethylcellulose sodium): 10 mg in 1 mL, 12 fl. oz. (15 ml) bottle. NDC 79503-0101-15, UPC 3 79503 10115 7
  • Delsam Pharma’s Artificial Tears and Lubricant Eye Drops (carboxymethylcellulose sodium): 10 mg in 1 mL, 12 fl. oz. (15 ml) bottle. NDC 72570-121-15, UPC 3 72570 12115 8
  • Delsam Pharma’s Artificial Eye Ointment (mineral oil 15%, white petrolatum 83%, 3.5 grams or 1/8 oz.) The recalled batch number is H29, NDC 72570-122-35, UPC 3 72570 12235 3 

Why were EzriCare and Delsam Pharma artificial tears recalled?

Global Pharma recalled EzriCare Artificial Tears Lubricant Eye Drops after the CDC and FDA linked the products to a multistate outbreak of infections caused by the Pseudomonas aeruginosa bacterium. It also recalled Delsam Pharma’s Artificial Tears and Delsam Pharma’s Artificial Eye Ointment after the FDA recommended the recall for potential microbial contamination and leaking of eye ointment packages.

What is the cause of the bacterial outbreak?

On March 31, 2023, the FDA published a report following an 11-day unannounced inspection of the Global Pharma facility in India, where the EzriCare and Delsam eye drops were made. The report noted several sterilization and hygiene concerns at the facility.

  • Areas of the sterile manufacturing area that had not been cleaned properly 
  • Greasy deposits on equipment 
  • Surfaces that encountered drug packaging that had not been properly sanitized or sterilized. 
  • Unqualified clean room operators 
  • Lack of appropriate microbial testing procedures 
  • Lack of proper controls 
  • Lack of sufficient cleaning procedures
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What is the response of the FDA to Global Pharma's recall?

The CDC and FDA continue to investigate the bacterial outbreak linked to EzriCare Artificial Tears. Together, the agencies will test unopened bottles of EzriCare eye drops to see if the products were contaminated during manufacturing. As of July 2023, there have been no updates on testing results.

On May 26, 2023, in a news release, the FDA stated it is aware of continuing reports of adverse events associated with the use of EzriCare Artificial Tears and Delsam Pharma’s Artificial Eye Ointment. It also encourages consumers and healthcare professionals to report adverse events or quality problems to its MedWatch Adverse Event Reporting program.

In the meantime, the FDA warned people not to use recalled products. It said Global Pharma did not thoroughly test for bacteria, did not use an adequate preservative, did not have good manufacturing controls for tamper-evident packaging, and did not comply with current good marketing practices. The FDA placed Global Pharma on import alert to prevent the India-based manufacturer’s products from entering the US. 

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Are there lawsuits for Ezricare and Delsam eye drops?

There are. Hundreds of class action and individual lawsuits were already filed by those who endured side effects from using EzriCare and Delsam Pharma’s artificial tears and eye ointment. The plaintiffs filed the first lawsuits shortly after the EzriCare recall in February 2023. Plaintiffs in class action lawsuits demand refunds for the purchase price of the products, while plaintiffs in individual injury lawsuits demand compensation for EzriCare- or Delsam Pharma-related infections and eye problems.

The Delsam Pharma and EzriCare artificial tears lawsuit are in the preliminary stages. There are no approved settlements or jury trials scheduled yet. More users are expected to file new lawsuits. 

What are the allegations in the Delsam Pharma and EzriCare artificial tears lawsuit?

  • Global Pharma failed to adequately warn consumers about the potential risks associated 
  • Products were defectively designed 
  • The manufacturer failed to exercise reasonable care in the design, manufacturing, marketing, and distribution of the products 
  • Global Pharma breached either an express or implied warranty by selling a defective or dangerous products 
  • Global Pharma made false or misleading statements about the safety or effectiveness of EzriCare Artificial Tears

Who can bring an EzriCare or Delsam lawsuit?

  • Used EzriCare or Delsam Pharma artificial tears 
  • Got bacterial infection 
  • Suffered vision loss 
  • Were hospitalized 

What can you recover in an EzriCare or Delsam lawsuit?

  • Disfigurement 
  • Emotional trauma 
  • Lost wages and reduced future earning capacity 
  • Medical expenses 
  • Physical pain and suffering 
  • Reduced quality of life 

What is the average settlement amount for a contaminated eye drop lawsuit?

The settlement compensation in product liability lawsuits involving injuries caused by contaminated EzriCare eye drops will depend on the nature and extent of the injuries caused by the infection. Ethen Ostroff Law estimates that a contaminated eye drops lawsuit involving permanent vision damage or impairment would have an average settlement compensation in the range of $200,000 to $1 million, depending on the extent of vision loss or impairment.

How can you file an EzriCare or Delsam lawsuit?

  • Talk to a product liability or personal injury lawyer to find out if you have a claim.
  • Gather any documentation related to your use of EzriCare or Delsam products, including purchase receipts, medical records, and any correspondence with the manufacturer. Share this information with your attorney.
  • Your attorney will gather evidence and draft the necessary legal documents.
  • Your attorney will file the lawsuit in court.
  • Your attorney may try to settle outside of court. Your case goes to trial if no settlement is reached.
  • A judge or jury will make the final decision.
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EzriCare and Delsam Pharma Artificial Tears Lawsuits Update 2024

  • 14 lawsuits were filed in federal courts involving contaminated EzriCare Artificial Tears. The plaintiffs alleged serious injuries, such as eye infections leading to sepsis and surgical procedures.
  • The CDC reported 81 infections in 18 states linked to recalled EzriCare eye drops, including four deaths, hospitalizations, vision loss, and surgical eye removal.
  • 81 patients in 18 states with P. Aeruginosa infections were identified, an increase of 13 patients and two states (Delaware and Ohio) since March 14, 2023. Four patients died.
  • A new EzriCare lawsuit was filed in California, alleging discomfort, pain, swelling, and blurred vision after using the product.

The FDA warned about the potential health risks of unapproved eye drops containing amniotic biomaterials.

An FDA report revealed sterilization failures and inadequate airflow at the manufacturing plant responsible for contaminated artificial tears and eye drops.

National Public Radio covered the EzriCare recall.

The CDC identified 68 patients in 16 states with the P. aeruginosa infection linked to EzriCare Artificial Eye Drops. The agency added the following states since its previous update: Illinois, North Carolina, Pennsylvania, and South Dakota.

The FDA issued Import Alert 66-40 for products imported by Global Pharma with a Detention Without Physical Examination status after the company failed to comply with Good Manufacturing Practices.

Delsam Pharma recalled the Delsam Pharma eye ointment.

The FDA initiated an unannounced inspection of the Global Pharma factory in India.

The first consumer class action lawsuit over the contaminated EzriCare Artificial Tears was filed in federal court.

Global Pharma recalled all EzriCare eye drops at the FDA’s request due to infection risks and potential blindness.

EzriCare issued a public statement acknowledging contact with the CDC and FDA and halting distribution of their product.

The CDC worked with the FDA to investigate the P. aeruginosa outbreak.

EzriCare publicly acknowledged contamination concerns but issued no formal notice or recall request.

The CDC identified EzriCare Artificial Tears as the source of bacterial infections in multiple states, including California, Florida, Nevada, New Jersey, Texas, Utah, and Washington.

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Why Choose Ethen Ostroff Law for Your EzriCare Artificial Tears Lawsuit?

Ethen Ostroff Law and our affiliated firms are here to help victims of dangerous or defective products like EzriCare or Delsam artificial tears. We have experience representing clients in product liability and personal injury lawsuits. Our EzriCare and Delsam Pharma artificial tears lawsuit team will determine the cause of your injuries, identify all possible parties responsible, gather evidence to support your claim, and build a compelling case on your behalf.

Our goal is to secure the maximum financial compensation you are owed. We will tailor our approach according to the specifics of your case. Trust that Ethen Ostroff Law and our partners will fight for your rights and provide the support you need.

What are you waiting for? Contact Ethen Ostroff Law now at 610-510-8883 ( by calling this number, you consent to receive SMS updates from Ethen Ostroff Law) or Submit Form to get free consultation.

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While in law school, he distinguished himself as Executive Editor of JURIS Magazine, received the prestigious CALI Excellence for the Future Award, and completed five hands-on internships that laid a strong foundation for his legal career.


Nicholas began his post-graduate career clerking for the Honorable Linda Rovder Fleming in the Cambria County Court of Common Pleas. From there, he quickly found his calling in workers’ compensation, personal injury, and Social Security disability law—areas where he could directly impact people’s lives in moments of crisis. He’s helped clients navigate complex legal claims, including securing a settlement exceeding $300,000.

Nicholas brings clear communication, genuine empathy, and an unrelenting drive to achieve the best outcomes for his clients. Whether he’s navigating a complex workers’ comp claim or pushing for a major settlement, he brings focus, dedication, and deep legal knowledge to every case.

He’s also a proud member of Pennsylvania Advocates for Justice and remains active in various professional legal organizations. Nicholas is licensed to practice law in Pennsylvania.

When he’s not fighting for the injured, Nicholas is enjoying time with his family, kicking a soccer ball around, hitting the golf course, or cheering on Pittsburgh’s local teams.

Joe Ring heads the workers’ compensation department at Ethen Ostroff Law, where he takes pride in fighting for injured workers.

Joe is a Philadelphia native and maintains deep roots in the area.  As the grandson of a Philadelphia Firefighter, son of a Philadelphia public school teacher, and veteran of the United State Marine Corps, he was taught to value service, dedication, and hard work.   He applies these values to every case and takes great satisfaction in representing hard-working clients with those same traits.

After obtaining his bachelor’s degree in history from St. Vincent College in Western Pennsylvania, he graduated from Villanova Law School in 2012 and, since then, has litigated hundreds of workers’ compensation hearings and trial depositions on behalf of both employers and injured workers.  During this time, Mr. Ring has written articles and presented Continuing Legal Education courses on developments in Pennsylvania Workers’ Compensation Law.  He is active in local professional organizations, and, in 2022, he served a Co-chairperson of the Philadelphia Bar Associations Workers’ Compensation Section.

Since coming to EOL in 2024, he has dedicated his practice entirely to helping injured workers navigate the system and obtain their rightful benefits.

Joe is licensed to practice in Pennsylvania.

Brandon Zanan heads the personal injury claim department with Ethen Ostroff Law.

Brandon’s education in both law and medicine assist him in expertly representing badly injured victims. Brandon has a Master’s Degree in Forensic Medicine from the Philadelphia College of Osteopathic Medicine, with a concentration in anatomy and pathology. With this knowledge,  Brandon is skilled at analyzing medical records and understanding injuries that are common in personal injury claims. He uses this expertise in conjunction with listening carefully to each client’s needs, in order to fiercely advocate for clients and tell their stories when they would not otherwise have a voice.

Brandon’s background includes a variety of experience and skills in various areas of civil practice. He is the author and editor of numerous books for the George T. Bisel Publishing Company, including “Pennsylvania Damages” and the “Pennsylvania Vehicle Code Annotated,” two texts that are frequently relied on by lawyers and judges across Pennsylvania as authoritative resources on personal injury law.

Brandon is a member of the Pennsylvania and Montgomery Bar Associations. He is also a member of Pennsylvania Association for Justice, and has served as an executive board member of the Montgomery American Inn of Court.

He is admitted to practice in the Commonwealth of Pennsylvania, the United States District Courts for the Eastern District of Pennsylvania and Middle District of Pennsylvania, the State of New Jersey, the United States District Court for the District of New Jersey, and in the Commonwealth of Virginia. Brandon has represented many clients in motor vehicle, premises liability, animal bite, and products liability cases across Pennsylvania and New Jersey and has obtained outstanding results with millions of dollars recovered for his clients.

He has been named a Pennsylvania Rising Star from 2021 onward. The “Super Lawyers-Rising Star®”, list recognizes no more than 2.5 percent of attorneys in each state

Brandon currently lives in Malvern with his wife Rachel and their son Max.

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